The purpose of this guide is to help you connect your existing Convoworks service to various third-party chat service platforms.
Currently supported platforms:
- Amazon Alexa
- Dialogflow with Actions on Google
- Facebook Messenger
- Rakuten Viber
All these platforms are quite similar, both by conversational flow and technical implementation. They catch the user input (voice or text). If they are intent-based they enrich the request with intent information and then forward it to the Convoworks which then, in turn, returns a response.
In the case of intent-based platforms, we use configuration to propagate intent model definition through API to the target platform.
We’ll walk you through the process of setting them up in the following, platform-specific guides.