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The purpose of this guide is to help you connect your existing Convoworks service to various third-party chat service platforms.

Currently supported platforms:

Intent Model-Based

  • Amazon Alexa
  • Dialogflow with Actions on Google


  • Facebook Messenger
  • Rakuten Viber

All these platforms are quite similar, both by conversational flow and technical implementation. They catch the user input (voice or text). If they are intent-based they enrich the request with intent information and then forward it to the Convoworks which then, in turn, returns a response.

In the case of intent-based platforms, we use configuration to propagate intent model definition through API to the target platform.

We’ll walk you through the process of setting them up in the following, platform-specific guides.